Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 266,760 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 13: Problems at Spectrum
Spectrum is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Springfield, Rochester, Pomona, Frisco, Whittier, El Paso, Duluth, Minneapolis, Chesapeake, Cincinnati, Round Rock, Los Angeles, Rancho Cucamonga, Dallas and Arlington Heights.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Belleview | ||
| Seattle | Internet | |
| Charlotte | Internet | |
| Glastonbury | Total Blackout | |
| Belding | Wi-fi | |
| Philadelphia | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Eric Watts (@Circle_Of_Sin) reported
@GetSpectrum I don't understand the constant outages with Spectrum. I'm in SFV area and in September alone we had 5 outages each lasting multiple hours. There is an outage going on RIGHT NOW. I don't ever remember an outage with TimeWarner. How times have changed :/
- LazyC23 (@Lazy2303Cruz) reported
@GetSpectrum worst effing customer service ever. If you are thinking of getting spectrum save yourself the headache and don't
- Brad Range (@RangeBrad) reported
@Ballz4u @Ask_Spectrum I pay $290 a month, they just raised my bill. They don’t even issue credit unless the service is interrupted for 4 hrs or more. I’ve never missed a payment, I’ve never been late. But this is how they treat me.
- Donna Mc ⚖🎶🎻☕☕☕ (@DonnaMc38458462) reported
@GetSpectrum It's been down most of the day. It hasn't worked well since the last outage.
- Mike (@Collett_21) reported
yo I have to give it to @GetSpectrum… they STAY being the literal WORST ISP in the game. Absolutely incredible consistency. At being PURE ****
- Brad Range (@RangeBrad) reported
@Ask_Spectrum I’m in an outage, techs are working on it. But there is no recourse for me the consumer because spectrum policy is to apologize that the outage happened and say it is out side their control. So I am paying for services I can’t use.
- JulianBerridi.eth | JulianB.lens (@JulianBerridi) reported
Hello @GetSpectrum I swear if you keep sending me “action required” letters with TV offers I will cancel this service. You’re abusing the system.
- Helen هلن (@Helen3at) reported
@Ask_Spectrum I can DM you my private info, but in my experience every time it goes to DM after one apology the communication stops. The service I got today was unacceptable with rude attitude of your employees Ivan who would not give me his last name. I can DM you a little late
- greg (@literallywet) reported
@Ask_Spectrum dude whoever the customer service agent was that i talked to was so mean for no reason. she wouldn’t believe anything i said
- Timothy Thompson (@Timothy03330054) reported
@GetSpectrum Friends and I moved in with each other, set up the move with you! We get to the new place and nothing is ready after you said it would be! Now must wait till 10/15 to get a tech. Better cancel you commercial in moving out you might get sued!#falseadvertising
- Andrea (@JustAndreaxxx) reported
@Ask_Spectrum why is there an outage in my area and no time of repair. What’s going on???
- Gracie Grace☮🇺🇦✌🇺🇲 Please pray for Peace. (@GracieGrace1977) reported
@Ask_Spectrum If you're going to service the Massachusetts customers why don't you make sure we get Massachusetts stations? You have no problem taking our money or raising our rates. I'm going to raise holy h€ll about this,when do our dollars matter?
- Riot The Hammer (@RiotTheHammer) reported
@Ask_Spectrum heyyy when is the outage in 90046 going to be over?
- Helen هلن (@Helen3at) reported
I am @GetSpectrum Porter Ranch #Northridge for 2 hours when we were told 20 minutes. Awful service & awful attitude! 🤬
- Gracie Grace☮🇺🇦✌🇺🇲 Please pray for Peace. (@GracieGrace1977) reported
@Ask_Spectrum You have no problem taking our money & giving us less service. MA customers should not be stuck watching Albany NY stations. Put an office in Massachusetts and gives us back our Boston stations! You treat us like we don't matter. Give us Boston affiliates.
- Gracie Grace☮🇺🇦✌🇺🇲 Please pray for Peace. (@GracieGrace1977) reported
@Ask_Spectrum I can pretty much guarantee you I'm not the only Western Massachusetts customer angry about this.
- Michael.A (Me-ky-el) (@ThatGuyIsCray) reported
@Ask_Spectrum **** you spectrum I seriously hope you guys burn to the ground. Worst internet service in the world. I'd rather live as a Amish than have your service any longer.
- Brad Range (@RangeBrad) reported
@Ballz4u @Ask_Spectrum I don’t think I would. I’ve been on the phone all day with them, first they said it was an outage, now they have to send a tech out. Then if I want to get credit for the missed services I’ll have to call back and go through the whole process again.
- Faith MMH (@FaithTwenty20) reported
@Ask_Spectrum You have already proven you don’t care and won’t provide customer service #SpectrumSucks
- Faith MMH (@FaithTwenty20) reported
@Ask_Spectrum why is our device SO BAD - dropped calls - messages never received to or from - yet your phone reps say nothing is wrong in our area - oh yes there is - your service & customer reps major FAIL
- Leon Chmielewski (@LeonChmielewski) reported
@Ask_Spectrum Does it matter your company sucks time to start looking for new service
- Hexe (@hexepatty) reported fromSaint Stephens, North Carolina
@Ask_SpectrumCan you help us?No phone line or internet. Bad cell coverage so Can't call you.About all I can do is tweet you!dm me please with some one that can help us?
- trip (@tripnxmb_V3) reported
@Ask_Spectrum hey whyd you guys charge me 136$ when we canceled your service 2 ******* months ago
- Erin (@erimigi) reported
@Ask_Spectrum is the company experiencing some kind of power/ system failure (have you been hacked) cause um like, none of your customers have service... 😬
- 🐐 (@Arbz80) reported
Hey @Ask_Spectrum, why do I have to enter my password every single week when I'm trying to watch some ******* TV? When I do, I get an unknown error. Fix your **** ********!
- Helen هلن (@Helen3at) reported
@Ask_Spectrum Why DM? Let’s discuss it here so others can see what a shifty service and attitude you are offering. Your employee Ivan was the worst. Not only he was not apologetic, he was laughing when I complained! Not acceptable 🤬
- Gilgamesh (@mightymango1989) reported
@Ask_Spectrum why does your internet randomly fail? I have a exam due at midnight, what am I supposed to do???
- KinnDiesel (@Tree_Kinn) reported fromPort Washington, Wisconsin
@GetSpectrum @Ask_Spectrum MY INTERNET HAS BEEN GOING OUT MULTIPLE TIMES A DAY FOR 2 WEEKS STRAIGHT CAN WE GET THIS ISSUE RESOLVED????
- brell beuzard (@brellnob) reported
@Ask_Spectrum am I in an outage 32765
- Jordan Smith III (@KoachK08) reported
@Ask_Spectrum when will the outage be over? Was 6pm now it says no estimated time of return. Been out most of the day
