Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Rochester come from postal codes 14609, 14621, 14607, 14619, 14643, 14606, 14616 and 14617.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 266,760 ratings
Thank you!
Problems in the last 24 hours in Rochester, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Spectrum
Spectrum is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Rochester, Monroe County, New York
The most recent Spectrum outage reports came from the following cities:Rochester, Scottsville, Victor, Webster, Pittsford, Penfield, Hilton, Fairport and Spencerport.
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| City | Problem Type | Report Time |
|---|---|---|
 Rochester | TV | |
| Rochester | Internet | |
| Rochester | Internet | |
| Scottsville | Internet | |
| Rochester | Internet | |
| Rochester | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Rochester, New York
Latest outage, problems and issue reports in Rochester and nearby locations:
- Glen Dragon (@cephaler) reported fromBushnell Basin, New York
@Ask_Spectrum internet and cable appear to be down. Neighbors are down also
- Patrick Iulianello (@pji_ny) reported fromWebster, New York
@Ask_Spectrum Very frustrates how long term customer and many accounts gets no discount benefit for the overpriced service. I am not a twitter user often but going to get my message out.
- Deb Antoniades (@debant) reported fromPittsford, New York
@Ask_Spectrum You’re not taking calls about this outage or giving customers any updates. This is NOT acceptable!
- Sammy Maggio / #RoadToWrestleMania (@SammyMaggio) reported fromIrondequoit, New York
IT’S BACK ONLINE! Total outage time: 4 hours 14 minutes. Still they got it fixed. Thank you @GetSpectrum! @Ask_Spectrum #SpectrumOutage #ROC @mcfw @news10nbc @News_8 @SPECNewsROC @13WHAM
- penny colombo (@pcolombo106) reported fromGreece, New York
@GetSpectrum - asked 1 week ago to have service installed - NOT available- they are sending the equipment via pony express - we are senior citizens and don’t understand technology- I wish I had options!
- Patrick McDaniels🍦 (@pat_king_cole) reported fromGreece, New York
.@Ask_Spectrum wifi sucks ass. They can't even take additional customer service calls.
- Mike Clarcq (@mikec11908181) reported fromFairport, New York
@Ask_Spectrum The service and what i had to go through to remove a product from my account was very stressful, time consuming, & downright awful!
- Todd Bernhard (@ToddBernhard) reported fromPenfield Center, New York
@ShawnCathcart1 @Ask_Spectrum They announced it just now. But I’ve been at my parents’ house trying to “fix“ the cable box because of no notice and a busy signal on their support line and meaningless chat with their chatbot telling me to reboot the box.
- 🦇🎃 Batty Kingsley 🎃🦇 (@kathylaluk) reported fromHenrietta, New York
@RahChaChow @13WHAM @DIRECTV I'd cancel @GetSpectrum if my husband still didn't need his live sports (Bills, Sabres & Braves in his case). Between the prices and all the disputes, it's not a surprise many people are cutting the cord.
- Julius Cheng, MD MPH (@ChengJD_MD) reported fromBushnell Basin, New York
The last few weeks of struggling with @Ask_Spectrum mail service is making me think I need to change my old home email address...
- The Underhills Bill (@drink4drink) reported fromHenrietta, New York
Dear god @Ask_Spectrum how hard is it to get you to get the right appointment time set I’m so done with your service and your dispatcher who can barely pronounce words isn’t much of a help
- The Underhills Bill (@drink4drink) reported fromPenfield Center, New York
@Ask_Spectrum Maybe don’t use crap hardware and actually upgrade your infrastructure with the constant increase in price and decrease in quality
- Julius Cheng, MD MPH (@ChengJD_MD) reported fromBushnell Basin, New York
@Ask_Spectrum I already did. That's the problem.
- The Underhills Bill (@drink4drink) reported fromPenfield Center, New York
Are you kidding me @Ask_Spectrum 3 days a guy was here yesterday and couldn’t do the work and now I’m still waiting to get my internet and now my television is out too since Sunday!!!! Get your sh*t together
- Mike Clarcq (@mikec11908181) reported fromFairport, New York
@Ask_Spectrum I am trying to remove a service. After being on hold 2x I finally talked to an agent who put me on hold where i am rt now 35 + mins. I am very frustrated and need help
- The Underhills Bill (@drink4drink) reported fromPenfield Center, New York
@Ask_Spectrum you ******* suck and I will spend every free chance I get to let everyone everywhere know how sh*tty of a service provider you are.
- Sara Bond (@S_Bondehh) reported fromFairport, New York
Of courrrrrse the Internet would go out when everyone is quarantined at home. Thank you for not even having an ETA for a fix @Ask_Spectrum
- Julius Cheng, MD MPH (@ChengJD_MD) reported fromBushnell Basin, New York
The last few weeks of struggling with @Ask_Spectrum mail service is making me think I need to change my old home email address. #switchtoGMail
- sarah🔮 (@sxschoenberger) reported fromWebster, New York
@HashtagEww @GetSpectrum agreed, spectrum is god awful
- Steve Knucklehead (@flourcitypunk) reported fromHenrietta, New York
@Ask_Spectrum is there an internet outage in the Rochester, NY area. Having very slow download and uploads right now. Way more than normal.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Eric Watts (@Circle_Of_Sin) reported
@GetSpectrum I don't understand the constant outages with Spectrum. I'm in SFV area and in September alone we had 5 outages each lasting multiple hours. There is an outage going on RIGHT NOW. I don't ever remember an outage with TimeWarner. How times have changed :/
- LazyC23 (@Lazy2303Cruz) reported
@GetSpectrum worst effing customer service ever. If you are thinking of getting spectrum save yourself the headache and don't
- Brad Range (@RangeBrad) reported
@Ballz4u @Ask_Spectrum I pay $290 a month, they just raised my bill. They don’t even issue credit unless the service is interrupted for 4 hrs or more. I’ve never missed a payment, I’ve never been late. But this is how they treat me.
- Donna Mc ⚖🎶🎻☕☕☕ (@DonnaMc38458462) reported
@GetSpectrum It's been down most of the day. It hasn't worked well since the last outage.
- Mike (@Collett_21) reported
yo I have to give it to @GetSpectrum… they STAY being the literal WORST ISP in the game. Absolutely incredible consistency. At being PURE ****
- Brad Range (@RangeBrad) reported
@Ask_Spectrum I’m in an outage, techs are working on it. But there is no recourse for me the consumer because spectrum policy is to apologize that the outage happened and say it is out side their control. So I am paying for services I can’t use.
- JulianBerridi.eth | JulianB.lens (@JulianBerridi) reported
Hello @GetSpectrum I swear if you keep sending me “action required” letters with TV offers I will cancel this service. You’re abusing the system.
- Helen هلن (@Helen3at) reported
@Ask_Spectrum I can DM you my private info, but in my experience every time it goes to DM after one apology the communication stops. The service I got today was unacceptable with rude attitude of your employees Ivan who would not give me his last name. I can DM you a little late
- greg (@literallywet) reported
@Ask_Spectrum dude whoever the customer service agent was that i talked to was so mean for no reason. she wouldn’t believe anything i said
- Timothy Thompson (@Timothy03330054) reported
@GetSpectrum Friends and I moved in with each other, set up the move with you! We get to the new place and nothing is ready after you said it would be! Now must wait till 10/15 to get a tech. Better cancel you commercial in moving out you might get sued!#falseadvertising
