Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 266,760 ratings
Thank you!
Problems in the last 24 hours in Manhattan, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Manhattan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Spectrum
Spectrum is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Manhattan, New York County, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, The Bronx, Clifton, Staten Island, Queens, East Newark, Hackensack, Fort Lee, West New York, Kearny, Wallington, North Bergen, Rutherford and Jersey City.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Internet | |
| Brooklyn | Total Blackout | |
| Brooklyn | Internet | |
| The Bronx | Internet | |
| Brooklyn | TV | |
| Brooklyn |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Manhattan, New York
Latest outage, problems and issue reports in Manhattan and nearby locations:
- Dave Waltman (@dwaltman) reported fromManhattan, New York
@Ask_Spectrum my internet in Webster NY has been down for over a day.
- Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
You guys have to live tweet the basketball game for me, because I’m a @GetSpectrum customer and their cable box doesn’t work, which is, umm, extremely annoying.
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
@Ask_Spectrum No. We ain't handling this privately. I have had zero choice in taking your sh*t for years and that needs loudly, publicly shouted.
- Rob Tannenbaum (@tannenbaumr) reported fromManhattan, New York
@joejanecek Sure, but Spectrum WiFi is so awful, so the resolution of TV on my iPad is awful.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum Again, I literally just hung up the phone with y’all for the 2nd time in 2 hours and you said it was an outage and couldn’t do anything about it. Feigning helpfulness is silly at this point. Just fix your outage and give refunds to everyone you failed today.
- Bolt Brown (@BoltBrown) reported fromManhattan, New York
sorry to put u on blast @GetSpectrum but i have called/spoken to 3 customer service reps and am still receiving promotional print material from ur company 2x a week as i have for 9months. i do not want cable television. pls grow up and minimize ur paper waste and leave me alone.
- BenJammin (@bjammin44) reported fromQueens, New York
Yes network is all messed up in forest hills @Ask_Spectrum
- Haha nice (@_LukeShirley) reported fromBrooklyn, New York
@Ask_Spectrum this outage is insane. Please update.
- Steven (@somedayboy) reported fromManhattan, New York
Yet ANOTHER internet and TV outage. @Ask_Spectrum is ******* useless.
- Nick Gupta (@nickgupta212) reported fromManhattan, New York
I’m paying $69.99 a month for an upgraded internet from @GetSpectrum but it is slower than their usual cheaper plan! When I complain, they either do a phone troubleshoot or send a technician. Internet works fast for the next 15 minutes, and goes back to horribly slow speed again!
- J Herskowitz (@jherskowitz) reported fromBrooklyn, New York
Cable modem died overnight. Brought it in for a replacement and the woman laughed, "OMG, this thing is ancient". Now I'm realizing I've been paying a monthly fee for years for this piece of sh*t with no proactive customer support from @GetSpectrum. 5G can't get here fast enough.
- Andrew Sokolof Diaz (@asoks718) reported fromQueens, New York
@GetSpectrum/@Charter are horrible! Glad we cancelled their cable 2+ yrs ago. Pay your damn employees you have tons of $ & a market monopoly here. #wageparity
- Juan Boria (@JuanForTheRoads) reported fromManhattan, New York
@NYGovCuomo Please do something about @Ask_Spectrum they’re horrible. I live on 3rd Ave & they are my only option 😡🤬🥵! Internet is always down & there’s never any outages. I have endless of chat logs with the same compliant! Give me more ISP providers!
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum This ‘we want to have the last word’ thing is insane. I HAVE asked you to look into the issue. That’s why I keep calling. It’s in your records.
- 🇹🇹I❤️Y’ALL!🇹🇹I’M Redd🇹🇹 (@cctrini) reported fromManhattan, New York
@Ask_Spectrum I’m ok! U guys charged me $50 without warning.. that’s ***** and lowdown! I’ve been a customer for too many years! 3 weeks of inconvenience turned into 3 days credit for $10.. bcuz I didn’t complain! I’m done!
- Steven (@somedayboy) reported fromManhattan, New York
As someone who works from home and relies on the internet, yet ANOTHER @Ask_Spectrum outage means more lost wages for me. Last month, they credited almost half the bill due to these constant outages. Those credits don’t come CLOSE to covering the wages I’ve lost. #Spectrum
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
.@patriotact On a foggy day I can still see the @RCNconnects service center three blocks from my house, and @GetSpectrum is still the only garbage ISP available to me because NYC allows it somehow.
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum The outage is over.
- Jordan Cunningham (@TimidObserver) reported fromBronx, New York
@Ask_Spectrum My current issue is basically your entire business model. Lower, more expensive speeds than RCN, intermittent connections & your grossly technologically inferior cable boxes. Got my grandmother paying extra for limited DVR when my @PlayStation Vue cloud DVR comes free & unlimited
- Lily Corvo (@lilygracecorvo) reported fromManhattan, New York
@Ask_Spectrum Then you’re broken or lying.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Eric Watts (@Circle_Of_Sin) reported
@GetSpectrum I don't understand the constant outages with Spectrum. I'm in SFV area and in September alone we had 5 outages each lasting multiple hours. There is an outage going on RIGHT NOW. I don't ever remember an outage with TimeWarner. How times have changed :/
- LazyC23 (@Lazy2303Cruz) reported
@GetSpectrum worst effing customer service ever. If you are thinking of getting spectrum save yourself the headache and don't
- Brad Range (@RangeBrad) reported
@Ballz4u @Ask_Spectrum I pay $290 a month, they just raised my bill. They don’t even issue credit unless the service is interrupted for 4 hrs or more. I’ve never missed a payment, I’ve never been late. But this is how they treat me.
- Donna Mc ⚖🎶🎻☕☕☕ (@DonnaMc38458462) reported
@GetSpectrum It's been down most of the day. It hasn't worked well since the last outage.
- Mike (@Collett_21) reported
yo I have to give it to @GetSpectrum… they STAY being the literal WORST ISP in the game. Absolutely incredible consistency. At being PURE ****
- Brad Range (@RangeBrad) reported
@Ask_Spectrum I’m in an outage, techs are working on it. But there is no recourse for me the consumer because spectrum policy is to apologize that the outage happened and say it is out side their control. So I am paying for services I can’t use.
- JulianBerridi.eth | JulianB.lens (@JulianBerridi) reported
Hello @GetSpectrum I swear if you keep sending me “action required” letters with TV offers I will cancel this service. You’re abusing the system.
- Helen هلن (@Helen3at) reported
@Ask_Spectrum I can DM you my private info, but in my experience every time it goes to DM after one apology the communication stops. The service I got today was unacceptable with rude attitude of your employees Ivan who would not give me his last name. I can DM you a little late
- greg (@literallywet) reported
@Ask_Spectrum dude whoever the customer service agent was that i talked to was so mean for no reason. she wouldn’t believe anything i said
- Timothy Thompson (@Timothy03330054) reported
@GetSpectrum Friends and I moved in with each other, set up the move with you! We get to the new place and nothing is ready after you said it would be! Now must wait till 10/15 to get a tech. Better cancel you commercial in moving out you might get sued!#falseadvertising
