Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Queens come from postal codes 11377, 11385, 11120, 11375, 11373, 11106, 11378 and 11367.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 266,760 ratings
Thank you!
Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Spectrum
Spectrum is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
-
Wi-fi (14%)
-
TV (8%)
-
Total Blackout (8%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, The Bronx, Queens, Lawrence, Fort Lee, West New York, North Bergen, Lynbrook, Jersey City, Secaucus, Great Neck, Port Morris, Union City and Edgewater.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 New York City | Internet | |
| Brooklyn | Total Blackout | |
| Brooklyn | Internet | |
| The Bronx | Internet | |
| Brooklyn | TV | |
| Brooklyn |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
- tim mckee (@tim_mckee) reported fromBrooklyn, New York
@GetSpectrum you guys have 1 job and that’s to supply internet and you can’t do that right! Wtf! I so sick of my service going down
- MJ (@Mark_Jel) reported fromQueens, New York
@Ask_Spectrum Hi! I’d like to cancel TV service that was added to my account without my confirmation or acceptance of the terms and conditions. I’m also disputing my bill. Thank you
- David Paul Kay (@DavidPaulKay) reported fromManhattan, New York
I wonder if @NYCMayor and @NYGovCuomo are aware that in the middle of this pandemic when New Yorkers are hurting financially, @GetSpectrum representatives are calling their customers “threatening” them that their service will be disconnected for non-payment.
- Gigi Wong (@Jogretel) reported fromBrooklyn, New York
@Ask_Spectrum zip code 11220 . Service down for the 2nd time in 1 hour !
- Kristie Oh (@_kristiesays) reported fromManhattan, New York
@GetSpectrum risking my health to quit and switch to fios! this is the worst, most unreliable service DONT choose #spectrumwifi, they bill almost $100 a month and we regularly get FULL DAYS of no service with clueless customer service that has no answers!! i will never go back!
- Javier Morel (@Jayveemon) reported fromManhattan, New York
@Ask_Spectrum @GetSpectrum my internet is out again and restarting my modem didn't help what should I do
- Gigi Wong (@Jogretel) reported fromBrooklyn, New York
@Ask_Spectrum spectrum down again for the second time in 1 hour !! Zip code 11220
- NOT A RUSSIAN TROLL ACCOUNT (@thepr0digy21) reported fromManhattan, New York
@Ask_Spectrum Hi, thanks for reaching out. I was already told over the phone the outage would be over by 1pm EST.
- Michael DiCarlo (@Dickeycarlo) reported fromManhattan, New York
@Ask_Spectrum please fix my internet. What the hell guys. It’s family time. No WiFi. Manhattan
- Scarlet Envy (@ScarletEnvyNYC) reported fromBrooklyn, New York
This was a hard day! @GetSpectrum @Ask_Spectrum has been down all day... Sorry for the tech difficulties @digitaldragfest my show is rescheduled for tomorrow 4/29 at 5p EST 💔💔💔
- Hefe O-Ren Ishii (@RaeDiamond) reported fromManhattan, New York
Now if @Ask_Spectrum wants to settle this bill I’m gonna need them to speak with @TMobileHelp about their customer service, i have been trying to fix this bill for two weeks..it took T-Mobile one dm
- Susan K. Hoffman (@susankhoffman) reported fromManhattan, New York
hard to work from home when @GetSpectrum can’t keep their internet up & running... I’m losing time & money, thanks for nothing #spectrumoutage and THIS is why I won’t switch to your cell service!!!! 😡
- Michael DiCarlo (@Dickeycarlo) reported fromManhattan, New York
@Ask_Spectrum power outage in nyc lower east side. Please fix it
- Jacob Louchheim (@jacerjake) reported fromManhattan, New York
@Ask_Spectrum hey the internet appears to be down in Midtown 10019 Manhattan
- Rebecca Harris (@Rebecca__Harris) reported fromManhattan, New York
@Ask_Spectrum uhhh my Internet just went out and unplugging didn’t fix it. I work from home. Need help ASAP!!
- Maria de Jesus (@marypoppings) reported fromManhattan, New York
@RCNconnects I can’t because @Ask_Spectrum monopolized my area. I would love to! I’m stuck with horrible, slow wifi while paying double the price.
- rick sanchez (@camporossa) reported fromBrooklyn, New York
@Ask_Spectrum too many people working from home to deal with spectrum internet outages- poor service
- Louis Peitzman (@LouisPeitzman) reported fromManhattan, New York
OK but say a person relies on streaming The Simpsons to fall asleep and the internet is suddenly down, @Ask_Spectrum. What then.
- A. Angeles (@a_angeles4) reported fromManhattan, New York
Uh oh spectrum internet outage in NYC 😬 @Ask_Spectrum. This better be fixed by the AM.
- SM (@Brini__M) reported fromManhattan, New York
Hi @Ask_Spectrum ! My internet has never been this slow! It took 18 hours to download a 2GB file! Eighteen! My 4G is faster than my wifi! This is unacceptable for the price I'm paying for! I need this to be fixed ASAP!
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Eric Watts (@Circle_Of_Sin) reported
@GetSpectrum I don't understand the constant outages with Spectrum. I'm in SFV area and in September alone we had 5 outages each lasting multiple hours. There is an outage going on RIGHT NOW. I don't ever remember an outage with TimeWarner. How times have changed :/
- LazyC23 (@Lazy2303Cruz) reported
@GetSpectrum worst effing customer service ever. If you are thinking of getting spectrum save yourself the headache and don't
- Brad Range (@RangeBrad) reported
@Ballz4u @Ask_Spectrum I pay $290 a month, they just raised my bill. They don’t even issue credit unless the service is interrupted for 4 hrs or more. I’ve never missed a payment, I’ve never been late. But this is how they treat me.
- Donna Mc ⚖🎶🎻☕☕☕ (@DonnaMc38458462) reported
@GetSpectrum It's been down most of the day. It hasn't worked well since the last outage.
- Mike (@Collett_21) reported
yo I have to give it to @GetSpectrum… they STAY being the literal WORST ISP in the game. Absolutely incredible consistency. At being PURE ****
- Brad Range (@RangeBrad) reported
@Ask_Spectrum I’m in an outage, techs are working on it. But there is no recourse for me the consumer because spectrum policy is to apologize that the outage happened and say it is out side their control. So I am paying for services I can’t use.
- JulianBerridi.eth | JulianB.lens (@JulianBerridi) reported
Hello @GetSpectrum I swear if you keep sending me “action required” letters with TV offers I will cancel this service. You’re abusing the system.
- Helen هلن (@Helen3at) reported
@Ask_Spectrum I can DM you my private info, but in my experience every time it goes to DM after one apology the communication stops. The service I got today was unacceptable with rude attitude of your employees Ivan who would not give me his last name. I can DM you a little late
- greg (@literallywet) reported
@Ask_Spectrum dude whoever the customer service agent was that i talked to was so mean for no reason. she wouldn’t believe anything i said
- Timothy Thompson (@Timothy03330054) reported
@GetSpectrum Friends and I moved in with each other, set up the move with you! We get to the new place and nothing is ready after you said it would be! Now must wait till 10/15 to get a tech. Better cancel you commercial in moving out you might get sued!#falseadvertising
